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| Warranty |
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| Returns |
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Is my credit card information Secure on your site?
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Absolutely. We have the utmost confidence in our secure online ordering system. We guarantee that every order placed here will be 100% safe. In order to be able to generate an SSL (Secure Sockets Layer) link, a web server requires an SSL Certificate. 4THE Enterprises uses the best 128 bit industry standard SSL Certificate for creating encrypted data. This ensures that all data passed from your browser to our secure server is private and integral. No one else can read your information, as we have the only key to unlock the encryption (each SSL certificate creates unique encryptions by design).
Due to the stringent credit card security process we use, sometimes processing may take up to 2 minutes, as fraud prevention is important to us all - for example, the billing address you enter during checkout must match your credit card statement billing address. This is why we ask you ONLY HIT "SUBMIT" ONE TIME
If you prefer, you can make your selections online, then order by fax.
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What credit cards do you accept?
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We accept Visa & MasterCard
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For fastest delivery, products are shipped to you from each individual merchant. Delivery times may vary, as well as carriers, but most items will be delivered within 7 to 10 business days. Rush and Next Day delivery is available for many items; additional charges apply.
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Can an order be shipped to more than one address?
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Absolutely.
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I will email you the tracking number as soon as your item ships from the manufacturer.
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What is the return policy?
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If you're dissatisfied with a purchase for any reason (except for shipping damage (see shipping damage info), you can return it directly to the manufacturer (with original tags and packaging) within 30 days for exchange or credit. Your satisfaction is guaranteed, unconditionally. Please contact us before returning any product.
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Why did my order come in several boxes and at different times?
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For fastest delivery, products are shipped to you from each individual merchant. Delivery times may vary, but most items will be delivered within 7 to 10 business days.
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What if the product is damaged when I receive it?
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Inspect your package(s) immediately upon receipt!!! If damage occurs during shipping of any product to you, refuse delivery or call immediately, or you may lose your rights. The delivery company is responsible for delivering your product intact, but they must be promptly made aware of any damage caused during shipping. We do insure shipments with the delivery company to cover replacement of damaged product.
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What kind of Warranty does my product have?
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The manufacturers of the products we carry warrant the products under normal, non-commercial usage for a period of 90 days to two (2) years from the date of purchase, depending on the manufacturer and the product. Warranty is made to the original purchaser only. Manufacturers require proof of purchase for all warranty claims. If a warranty card is included with any product, please review the Warranty information before using the product. Any such warranty card is generally the prevailing warranty for the product.
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When will my order be shipped?
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Your order will be shipped within 3 days of ordering except for custom orders such as the SternPerch Seats. Delivery times may vary, but most items will be delivered within 7 to 10 business days. Different products are warehoused in different locations and may be shipped separately. If an item is on backorder, we will notify you as soon as we can. Questions? Call 817-707-1316
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